It's hard to have a worse day on Wall Street than PayPal Holdings, Inc. (PYPL) just had. The payments giant delivered a triple whammy of terrible news Tuesday: an unexpected CEO firing, disappointing quarterly results, and a forecast so weak they basically gave up on predicting next year altogether. Investors responded predictably, sending shares down more than 20% and erasing nearly $10 billion in market value.
PayPal Loses $10 Billion in Market Value After CEO Exits and Earnings Disappoint
MarketDash
PayPal Holdings stock crashed more than 20% Tuesday as investors absorbed a perfect storm of bad news: an abrupt CEO departure, weak quarterly results, and a grim outlook that suggests the payments giant is losing its competitive edge.
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The CEO Nobody Saw Coming (or Going)
Let's start with the big surprise: CEO Alex Chriss is out, effective immediately. This wouldn't be shocking for a struggling executive who'd been around for years, but Chriss only took the job in late 2023. He barely had time to redecorate his office before getting shown the door.
The board tapped Enrique Lores, currently CEO of HP Inc. (HPQ), to take over as president and CEO on March 1, 2026. Until then, CFO Jamie Miller will serve as interim CEO and handle the awkward transition period.
Miller didn't sugarcoat the situation on Tuesday's earnings call. "So the board's decision is based on execution … our execution is just too slow," she explained. Translation: the turnaround isn't working fast enough, and patience has run out.
The Numbers Tell a Brutal Story
PayPal's fourth-quarter results help explain why the board lost confidence. The company's core business—that familiar PayPal checkout button you see everywhere online—is barely growing anymore. Branded Checkout growth slowed to just 1%, a dramatic collapse from the 5% to 6% growth rates seen in previous quarters.
That's a problem. It suggests consumers are increasingly choosing alternatives like Apple Pay and Google Pay instead of PayPal, and the company is losing the competitive battle for digital wallets.
Things got worse when PayPal revised its fiscal 2026 earnings forecast downward to a range of "single-digit decline to slightly positive"—which is corporate speak for "we might actually make less money this year." Even more telling, the company completely withdrew its 2027 outlook.
"Following our fourth quarter performance, we need to prove that out in the coming quarters and years … But given everything I've outlined, we are no longer committing to the specific outlook for 2027," Miller said on the call. When a company pulls its long-term guidance, it's essentially admitting it has no idea what the future holds.
PayPal shares now trade near historical lows, a stunning fall for a company that was once a pandemic darling as e-commerce exploded.
Despite the carnage, Miller tried to end on an optimistic note, expressing confidence that incoming CEO Lores will bring "additional operational focus and discipline" to the business. "Together with the right assets, strategy, and team in place, we believe PayPal Holdings, Inc. is well positioned for 2026 and beyond," she said.
Investors, clearly, aren't so sure.
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